At the heart of our work is the Customer Support team, dedicated to providing more than just solutions—we’re here to offer ongoing support and build lasting partnerships. Our mission is to help smooth out processes, optimise efforts, and make sure everything runs like clockwork.

With open communication, regular feedback loops, and a solid knowledge base supported by clear and helpful manuals, our team ensures you’ve got all the tools you need to succeed. And whenever you need us, we’re just a message away—ready to lend a hand, troubleshoot, or brainstorm with you. Whether it’s supporting you in the field or during image processing, the Customer Support team is always on hand, with an average first response time for pilots on the field of just 15 minutes. To add to that, the Team needs an hour on average to resolve your issue and you can move on with your day!

We also offer online blade specialist training, empowering you to process inspections directly through our portal. 

All of this would not have been possible without your feedback—it feeds straight into our Customer Feedback process, driving improvements that matter to you. Whether it’s introducing a new filter, adding a format, simplifying workflows, or enhancing AI training, the Customer Support team is committed to making your experience better.

📊 At the end of every project, we provide reports packed with actionable insights to help you prioritise tasks, plan effectively, and make confident decisions. By working closely with you, we can fine-tune processes and achieve results that make a real difference.

The Customer Support team is here to make your operations smoother, smarter, and stronger. Let’s crack on and achieve more together—side by side! 🚀